Return and Exchange Policy
At Letterman Jackets Online, we accept returns for products in resalable condition within 30 days from the date of shipment. If you encounter any issues within this timeframe, please contact us at help@lettermanvarsityjacket.com
We strive to create varsity jackets and bomber jackets that enhance your confidence when you wear them. Whether you’re sporting our stock jackets or custom-designed ones, we want you to be pleased with your purchase.
Refund:
If you’re not entirely satisfied with your purchase from our stock jackets due to quality, sizing, or any other reason, we will provide a full refund within 10 days of purchase. However, please note that custom and personalized varsity jackets and bomber jackets, which are tailored to your specifications with logos, patches, and sizing details, are non-returnable.
Return & Exchange:
In the event of an error on our part, we will rectify it by sending you a new jacket at no extra cost. However, if the mistake is made by the customer, they will need to return the jacket to us and pay 50% of the original invoice amount to receive a new jacket. Therefore, please ensure that you are absolutely certain about your size and color choices for the varsity jacket.
Care & Instructions:
If the standard sizes on our size chart do not fit you, you can opt for custom sizing through our custom size option on our design tool. Please choose the right material, colors, and sizing for your jacket. For custom-designed jackets, ensure that your designs, logos, and patches are placed correctly on the jacket.
Privacy Policy:
Letterman Jackets Online values your privacy and is committed to protecting any information you provide when using our website. We do not collect any personally identifiable information unless you voluntarily provide it, such as your name, address, email address, or phone number. Rest assured, we do not store credit card or debit card details.
Our privacy policy details how we utilize and safeguard the information you provide. We may update this policy from time to time, so please check this page periodically to ensure you are satisfied with any changes.